06 Part 6 · Help

Troubleshooting & Glossary

Fixes for common problems, and precise definitions for the terms used throughout this manual.

~8 min read 22 / 22

Troubleshooting

A keyboard shortcut doesn't do anything

Chrome sometimes auto-assigns a shortcut to a different extension when it's installed. Open chrome://extensions/shortcuts (Settings has a button that opens it directly) and check whether Ctrl+Shift+S or Alt+Shift+D is bound to something else, then reassign it there.

Google Drive cloud backup shows an authorization error

Google access tokens expire periodically. Open the Cloud Backup card in Settings and use the reconnect flow — your existing schedule and backup list are preserved, you're just re-confirming access.

Syntax search shows an upgrade hint even though I'm on Pro

Check the License & Upgrade card in Settings for your current state. If you're in the 14-day grace period after a failed license re-check, Pro features should still be active; if the card shows Free unexpectedly, try reconnecting or re-entering your license key — see Pricing, Trial & License Activation.

A frozen tab reloaded and I lost what I was typing

This is expected — freezing discards the tab's memory entirely, including any unsaved form input, while keeping its title/favicon/URL in place. Add pages you're actively working in to the freeze whitelist so they're never auto-frozen. See Tab Freezing.

The dead-link checker flags a site I know is fine

Sites behind bot-protection (Cloudflare and similar) sometimes respond in ways that look dead to an automated check. Add the domain to the ignore list, or add its challenge-page wording to the Challenge Keywords list so it's recognized as protected rather than dead. See Bookmark Health Check & Duplicate Detection.

An import file was rejected

Imports have size and item-count limits as a safety check against loading a corrupted or unrelated file (for example, snapshot imports are capped at 10 MB). If a legitimate export is being rejected, try splitting it into smaller batches by category or folder.

Glossary

Space

A named collection of URLs that all launch together with one click. Formerly/internally called "My Space" or "QuickLaunch."

Auto-Tag Rule

A saved condition (domain, path, title, wildcard, regex, or a combination) that applies tags to matching bookmarks automatically.

Locked bookmark

A bookmark flagged to be skipped by Auto-Tag Rules. Not a security or password feature.

Recycle Bin

A soft-delete holding area for bookmarks, folders, and tags, with a retention period before permanent removal.

Privacy Mode

A three-level display setting (Off / Level 1 / Level 2 / Level 3) that masks URLs and titles on screen without changing any underlying data.

Syntax search

Query prefixes like regex:, is:, or date: that go beyond plain keyword matching. A Pro feature.

Content search

Searching inside the body text of open tabs via content:, using a local, on-device text index.

Snapshot

A saved capture of every window and tab open at a point in time, restorable later.

Freezing / discarding

Suspending a background tab's memory and network activity while keeping its title, favicon, and URL visible in the tab strip.

Efficiency Dashboard

The screen-time and visit-frequency stats view, reached from within Tab Manager.

Quick Search

A saved bookmark search + tag search combination, stored as a named shortcut for reuse.

Trial

A 30-day period with every feature unlocked, granted automatically to every user.

Grace period

A 14-day window where Pro features keep working after a license re-check fails, to absorb temporary connectivity issues.

License key

The XPP-XXXX-XXXX-XXXX-XXXX code that activates a purchased Pro license in Settings.